Unseen Namibia Safaris and Vehicle Rentals CC

Trading as: Unseen Namibia Safaris

Last updated: 25 October 2026

Unseen Namibia Safaris and Vehicle Rentals CC is a Namibian tour operator specialising in personalised travel experiences for international and local travellers.

Our services include:

• Private guided safaris throughout Namibia
• Customised safari itineraries and lodge tours
• Self-drive safari holidays
• Fly-in safari arrangements
• 4x4 safari vehicle rentals
• Airport transfers and private transportation
• Guided excursions and tourism activities

Our experienced team assists clients with planning and arranging travel experiences tailored to their individual interests, preferences, and requirements.

Subject to successful receipt of payment and confirmation of availability, safari bookings and vehicle rental reservations will normally be processed within 24 hours.

Booking confirmation will be provided by email, together with relevant travel or rental information.

Payment alone does not guarantee availability until the reservation has been formally confirmed by Unseen Namibia Safaris.

All bookings are subject to the applicable deposit, payment, cancellation, and refund conditions communicated to the customer.

Please refer to our Payment and Cancellation Policy, available on our website, for detailed information regarding:

• Booking deposits and balance payments
• Cancellation deadlines and applicable fees
• Refund eligibility and procedures
• Changes to confirmed reservations
• Supplier-specific cancellation conditions

Where a refund is approved, it will be processed in accordance with the applicable booking conditions and payment provider procedures.

Refunds for card transactions will normally be returned to the original payment method, where supported by the payment provider.

Unseen Namibia Safaris and Vehicle Rentals CC respects the privacy of its customers and takes reasonable measures to safeguard personal information.

Personal information collected through our website, booking enquiries, and payment processes is used for legitimate business purposes, including reservations, customer communication, invoicing, and travel arrangements.

For further information, please refer to our Privacy Policy available on our website.

Payments may be made using:

• Visa
• Mastercard
• Electronic funds transfer (EFT) or bank transfer

Online card payments are processed through our authorised payment gateway, DPO Pay / PayGate.

Banking details for electronic transfers will be supplied directly to customers when required.

Online card transactions for Unseen Namibia Safaris and Vehicle Rentals CC are processed through DPO Pay / PayGate and the relevant acquiring bank.

Card payment information is entered through the payment provider's secure payment environment.

Unseen Namibia Safaris does not store customers' full payment card details on its website.

Payment security measures are managed by the payment provider in accordance with its applicable security standards.

Customer booking information is maintained separately from payment card information submitted directly to the payment gateway.

Unseen Namibia Safaris retains customer details necessary for booking administration, invoicing, communication, and compliance with applicable legal obligations.

The merchant outlet country is Namibia.

The transaction currency for online card payments is the Namibian Dollar (NAD).

International customers should be aware that their card-issuing bank may apply currency conversion rates or additional international transaction fees.

Such charges are determined by the cardholder's bank and are outside the control of Unseen Namibia Safaris.

Unseen Namibia Safaris and Vehicle Rentals CC is responsible for the services sold through its website, including booking administration, customer service, customer support, and the handling of transaction-related enquiries and disputes.

Customers experiencing difficulties with a booking or payment are encouraged to contact us directly for assistance.

This website is operated from Namibia.

These Terms & Conditions are governed by the laws of the Republic of Namibia, subject to any mandatory consumer protections that may apply.

The company's physical address for notices and correspondence is:

10 Desert Oasis, Auob Street, Kramersdorf, Swakopmund, Namibia.

Unseen Namibia Safaris and Vehicle Rentals CC reserves the right to amend these Terms & Conditions when necessary.

Updated terms will be published on our website.

Changes will not retrospectively alter confirmed bookings unless permitted by applicable law or agreed with the customer.

Registered business name: Unseen Namibia Safaris and Vehicle Rentals CC

Trading name: Unseen Namibia Safaris

Company registration number: CC/2022/09964

Country of registration: Namibia

Business activities: Safari tour operations, travel arrangements, private guiding, transportation, and safari vehicle rentals.

Unseen Namibia Safaris and Vehicle Rentals CC

10 Desert Oasis, Auob Street, Kramersdorf, Swakopmund, Namibia

Email: info@unseennamibia.com

Telephone: +264 81 484 3404

Website: www.unseennamibia.com

For enquiries concerning payments, bookings, refunds, or these Terms & Conditions, please contact us using the details above.

UNSEEN NAMIBIA SAFARIS

Unseen Namibia Safaris and Vehicle Rentals CC

Effective Date: 25 October 2026

Unseen Namibia Safaris and Vehicle Rentals CC, trading as Unseen Namibia Safaris, is a registered Namibian tour operator specialising in private guided safaris, self-drive holidays, customised itineraries, fly-in safaris, accommodation arrangements, transfers, guided excursions and 4x4 safari vehicle rentals.

These Terms & Conditions govern bookings and travel arrangements made through Unseen Namibia Safaris.

The services included and excluded in each booking are specified in the individual quotation, itinerary or booking confirmation.

Separate terms and rental agreements may apply to vehicle rentals.

All booking requests must be submitted in writing.

Provisional bookings may be held for a maximum of fourteen (14) consecutive days, subject to availability and individual supplier conditions.

A booking will only be considered confirmed once:

• The booking has been requested and confirmed in writing.
• Unseen Namibia Safaris has acknowledged the reservation in writing.
• A deposit of 50% of the total booking value has been received.

Provisional reservations that have not been confirmed within the applicable holding period may automatically be released without further notice.

Duplicate reservations for the same services and travel dates are not permitted.

Bookings involving third-party accommodation establishments, activities, transportation or other suppliers may be subject to the respective supplier's terms and conditions. These will be made available upon written request.

A 50% deposit of the total booking value is required to secure a reservation.

The remaining 50% balance must be paid no later than forty-five (45) days prior to the scheduled arrival date.

For bookings made within 45 days of arrival, full payment (100%) is required at the time of booking confirmation unless otherwise agreed in writing.

All payments must be made in the currency specified on the invoice, without deductions for bank charges, transfer fees or other transaction costs.

Failure to settle the outstanding balance by the required due date may result in cancellation of the reservation, subject to written notification and the applicable cancellation conditions.

All cancellation requests must be submitted in writing to Unseen Namibia Safaris.

Cancellation fees are calculated according to the period between receipt of the written cancellation request and the scheduled commencement date of the tour.

The following cancellation fees apply:

Cancellation periodCancellation feeMore than 12 weeks before arrival50% of the deposit12 weeks to more than 4 weeks before arrival100% of the deposit4 weeks to more than 3 weeks before arrival50% of total tour price3 weeks to more than 2 weeks before arrival60% of total tour price2 weeks or less before arrival100% of total tour priceNo-show or failure to arrive100% of total tour price

Cancellation fees may include non-refundable deposits paid to accommodation establishments, activity providers and other third-party suppliers.

Where a refund is due, the applicable cancellation fees will be deducted from payments already received.

Approved refunds will be processed through the original payment method where possible, subject to the payment provider's procedures.

Cancellation charges are subject to applicable law and any mandatory consumer rights.

Unseen Namibia Safaris makes every reasonable effort to operate tours and travel arrangements according to confirmed itineraries and schedules.

However, circumstances beyond our reasonable control may require changes to travel arrangements, accommodation, activities or transportation.

These circumstances may include, but are not limited to:

• Adverse weather conditions, seasonal rainfall or flooding
• Unsafe road conditions or inaccessible destinations
• Wildlife movements or conservation restrictions
• Airline delays, cancellations or transport disruptions
• Unscheduled lodge or accommodation closures
• Fire, natural disasters or other emergencies
• Strikes, civil unrest, war or government restrictions
• Other circumstances affecting guest safety or the practical operation of a safari

Where changes become necessary, Unseen Namibia Safaris will make reasonable efforts to arrange suitable alternatives and notify affected guests as soon as practicable.

Any additional expenses, refunds or alternative arrangements will be assessed according to the circumstances, applicable supplier conditions and legal requirements.

Nothing in these terms excludes liability that cannot lawfully be excluded.

Unseen Namibia Safaris makes every reasonable effort to honour quoted and confirmed prices.

Prices are based on prevailing rates, exchange rates, fuel costs, government taxes and supplier charges at the time of quotation.

Where permitted by the booking agreement and applicable law, significant unforeseen increases in fuel prices, statutory levies, government taxes or foreign exchange rates may result in price adjustments.

Any proposed adjustment will be communicated to the customer with an explanation before additional payment is requested.

Payments may be made by:

• Visa
• Mastercard
• Electronic funds transfer (EFT)
• Direct bank transfer

Online card payments are securely processed through DPO Pay / PayGate.

The merchant country is Namibia, and the transaction currency for online card payments is the Namibian Dollar (NAD).

International cardholders may incur additional currency conversion charges or international transaction fees imposed by their banks.

Official banking details will be provided on invoices or other authorised payment documentation.

Customers are responsible for verifying banking information before making payment.

Any unexpected changes to banking details should be confirmed directly with Unseen Namibia Safaris.

Comprehensive travel and medical insurance is a mandatory condition of participation in our safari tours.

All guests are responsible for arranging suitable insurance before departure.

Insurance should provide adequate coverage for:

• Trip cancellation or curtailment
• Emergency medical treatment and hospitalisation
• Emergency evacuation and repatriation
• Personal accidents, disability and accidental death
• Loss, theft or damage to luggage and personal belongings
• Travel delays, missed connections and interruptions
• Personal liability where appropriate

Guests are responsible for ensuring their insurance policies provide sufficient coverage for their intended destinations, activities and travel arrangements.

Emergency services may require payment or proof of insurance before providing assistance.

Unseen Namibia Safaris is not responsible for losses arising solely from a guest's failure to obtain adequate insurance, subject to applicable law.

All guests are responsible for ensuring that they possess valid travel documents, including passports, visas, permits and any other documentation required for entry into Namibia or neighbouring countries.

Guests must comply with reasonable instructions issued by guides, accommodation establishments, activity providers and relevant authorities.

Guests are expected to conduct themselves responsibly and respect local communities, wildlife, conservation regulations and the natural environment.

Any special dietary requirements, mobility limitations or other travel needs should be communicated when making a booking so that suitable arrangements can be considered.

Unseen Namibia Safaris works with independent accommodation establishments, lodges, transport operators, activity providers and other tourism suppliers.

Services provided by third parties may be subject to additional supplier-specific terms and conditions.

Unseen Namibia Safaris will provide relevant supplier information and applicable conditions upon reasonable written request.

Our responsibility for third-party arrangements remains subject to the booking agreement and applicable law.

Unseen Namibia Safaris exercises reasonable care and skill when arranging and providing safari services.

Guests acknowledge that travel in remote areas and participation in wildlife and outdoor activities may involve inherent risks.

These may include encounters with wild animals, difficult terrain, extreme weather conditions and limited access to emergency services.

Guests are required to follow safety instructions provided by guides and relevant service providers.

Unseen Namibia Safaris will not be responsible for losses or damages caused solely by circumstances outside its reasonable control, except where liability cannot lawfully be excluded.

Nothing in these Terms & Conditions limits or excludes liability where prohibited by applicable law.

Unseen Namibia Safaris shall not be held responsible for failure or delay in fulfilling contractual obligations caused by extraordinary circumstances beyond its reasonable control, to the extent permitted by applicable law.

Such circumstances may include natural disasters, severe weather events, pandemics, government restrictions, civil unrest, war or significant transportation disruptions.

Where such circumstances occur, reasonable efforts will be made to communicate with affected guests and explore alternative arrangements.

Any applicable refunds, credits or additional charges will be determined according to the circumstances, supplier agreements and applicable law.

Unseen Namibia Safaris respects customer privacy and takes reasonable measures to protect personal information collected through enquiries, bookings and payment processes.

Online card transactions are processed through DPO Pay / PayGate.

Full payment card details are not stored on the Unseen Namibia Safaris website.

Customer information is handled in accordance with our published Privacy Policy and applicable legal requirements.

These Terms & Conditions are governed by the laws of the Republic of Namibia, subject to any mandatory legal protections applicable to the customer.

Any disputes arising from bookings or services should initially be referred to Unseen Namibia Safaris for resolution.

Unseen Namibia Safaris reserves the right to amend these Terms & Conditions when necessary.

Updated terms will be published on our website.

Changes will not retrospectively alter confirmed bookings unless agreed with the customer or permitted by applicable law.

Registered Company Name: Unseen Namibia Safaris and Vehicle Rentals CC

Trading Name: Unseen Namibia Safaris

Company Registration Number: CC/2022/09964

Country of Registration: Namibia

Physical Address:

10 Desert Oasis, Auob Street

Kramersdorf, Swakopmund

Namibia

Email: info@unseennamibia.com

Telephone: +264 81 484 3404

Website: www.unseennamibia.com

Errors and Omissions Excepted (E. & O.E.)