Privacy Policy

Welcome to Unseen Namibia Safaris.

We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, making enquiries, booking safaris, renting vehicles, or using our services.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.

We may collect the following personal information:

• Full name and contact details
• Email address and telephone number
• Country of residence and nationality
• Travel dates and accommodation preferences
• Safari itineraries and booking information
• Number of travellers and special travel requests
• Passport or identification details when required for travel arrangements
• Driver's licence details for vehicle rentals
• Billing information and payment transaction details
• Information submitted through website forms, email, or WhatsApp

We may also collect technical information such as IP addresses, browser types, device information, and website usage data through cookies and analytics tools.

We use personal information to:

• Respond to enquiries and quotation requests
• Prepare personalised safari itineraries
• Process and confirm bookings
• Arrange accommodation, transportation, guided tours, and vehicle rentals
• Process payments and issue invoices
• Communicate important travel information
• Provide customer support
• Maintain booking and financial records
• Improve our website and services
• Send promotional communications where permitted

We use personal information only for legitimate business purposes and other purposes permitted by applicable law.

When you make a booking or payment through our website, relevant personal and transaction information may be processed by third-party booking platforms, banks, or payment service providers.

Payment providers may collect payment card information directly through their secure systems.

We do not intentionally collect or store full payment card details on our own systems when payments are processed directly by third-party providers.

Payment information is handled according to the applicable payment provider's security procedures and privacy policies.

To arrange your safari or travel services, we may share necessary information with trusted service providers, including:

• Accommodation establishments and lodges
• Tour operators and activity providers
• Vehicle rental and transportation partners
• Professional guides
• Payment processing companies
• Website hosting and booking service providers

We share only the information reasonably necessary to deliver the requested services or fulfil applicable legal obligations.

We do not sell personal information to third parties.

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.

These may include essential cookies, analytics cookies, and third-party service cookies.

Where required by applicable law, we will obtain consent before using non-essential cookies.

Visitors can also manage certain cookies through their browser settings.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Access to customer information is restricted to authorised persons and service providers who require it for legitimate business purposes.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed completely secure.

We retain personal information only for as long as reasonably necessary to fulfil bookings, provide services, maintain business records, resolve disputes, and meet applicable legal obligations.

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

As a Namibian tourism company serving international travellers, we may receive personal information from customers located outside Namibia.

Some website, booking, communication, and payment service providers may process information in other countries.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Depending on the laws applicable to your personal information, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing relies on consent
• Object to certain uses of your information
• Request restrictions on certain processing activities
• Lodge a complaint with a relevant data protection authority

To exercise applicable rights, please contact us using the details below.

We will respond in accordance with applicable legal requirements.

We may send promotional information about our safaris, special offers, and travel experiences where you have consented or where otherwise permitted by applicable law.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where provided.

Opting out of marketing does not prevent us from sending necessary booking or service-related communications.

Our website may contain links to third-party websites, including accommodation providers, tourism partners, social media platforms, and payment services.

We are not responsible for the privacy practices or content of independently operated third-party websites.

We encourage visitors to review their respective privacy policies.

Our services may involve family travel bookings.

Where personal information relating to children is required for travel arrangements, we seek to obtain it from a parent or authorised guardian and handle it in accordance with applicable law.

Our website is not intended to collect personal information directly from children without appropriate authorisation.

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Unseen Namibia Safaris

Namibia

Website: www.unseennamibia.com

Email: info@unseennamibia.com

We are committed to handling your personal information responsibly and respectfully.